OUR SERVICES
S&M Group has exceeded 30 years of retail experience in fashion, F&B, & home industry across Malaysia. In January 2016, Sinma Digital Sdn Bhd was established as the e-commerce subsidiary of S&M Group, focusing on providing e-commerce service solution to help brands, flagship stores & retail stores to maximize their revenue on e-marketplaces.
WE PROVIDE END TO END E-COMMERCE SOLUTION
Step 01.
store management
- Store Setup
- Catalog creative & content management
- Highest standard of platform chat & partner support management
- Graphic designing capabilities for product & store banner
Step 02.
commercial management
- Plan & Execute sales strategy (Product, Pricing, Promotion, Platform Direction, Client Objective)
- Liaise with the platform for alignment & negotiate for exposure
- Business report review on Progress, Impact & Next Action
- Data Gathering & Analysis
Step 03.
SUPPLY CHAIN & FULFILLMENT
- Importation & License/ Permit Application
- Order Management (in-house API system link to platform & brand.com) for efficient order processing & tracking
- Storage/ Inventory Management – Consignment/ Outright
- Seasonal/ Campaign demand planning
- Flexible inbound period
- Customizable Packing (B1F1, GWP, Free gift)
- Cancellation/ Return Management
Step 04.
DIGITAL MARKETING
- Google SEO SEM & Facebook CPAS
- Optimize Social media Ads spend through programmatic buying system, data science & predictive analysis
- Increase engagement through consumer insights & segmentation
- Creates data-driven creatives
- Brands.com page building, management & maintenance
- Social Commerce
Step 05.
24/7 CUSTOMER SERVICE SUPPORT
- Head by experience customer service team lead
- 24 hours a day, 7 days a week inclusive public holiday
- Able to manage more than 300 chats per day
- Ensure good customer experience, retention & conversion
